Findings

What did you see?

Good Things

1. It is easy to buy merchandise.
2. It is easy to find tickets to live shows.
3. It is easy to find the results to a show.
4. It is easy to locate the wrestlers' profile pages.

Bad Things

1. The wrestler profile pages don't give much information on the superstars. (Severity Code 2: Minor Usability Problem)
2. The help desk results do not provide accurate results. (Severity Code 3: Major Usability Problem)
3. The Homepage is never-ending with the footer not easy to locate. (Severity Code 2: Minor Usability Problem)

Challenges

1. It is hard to locate the talent drug testing policy. (Severity Code 3: Major Usability Problem)
2. It was difficult to get back to the main WWE Homepage from the Corporate and Shop subdomains. (Severity Code 2: Minor Usability Problem)

What does it mean?

• The site is usable
• There were no parts of the site that were unusable.
• The users were frustrated when locating the drug testing policy, but they were happy with easier tasks, such as locating superstar profile pages.
• I knew the location of the drug testing policy would provide a challenge for all of my users and it was. I knew the help center results would provide inconsistent information and it did. The users locating the superstar pages, the show results pages, and the shop information provided easier for them that I anticipated.

What should be done about it?

• Certain parts of the site need to be changed, yes!
• The drug testing policy should be easier to locate. The help center needs to provide more accurate results when being searched.